Privacy Policy

This policy covers Ezairticket's practices with regard to personally identifiable information and data (also known as "personal information"). You accept the terms of this policy by using the Platforms, which include our websites, applications, email and text messaging services, and social media accounts.

The categories of Personal Information we collect

Platform information:- We may gather information about you when you visit the Platforms. Some of the data we may gather may be personal data, such as search history, IP address, screen resolution, browser used, operating system and settings, access times, and referring URL. If you use a mobile device, we may also gather information about it, its settings, and your location.

Booking information:- We may require further information from you if you book a travel product through the Platforms. This information may include your name (and the name of the traveler, if different), age, phone number, email address, credit card information, billing address, and the option to save personal data for use in future bookings within your user account.

Account information:- If you choose to register, we will collect your name, email address, password, and other preference information you provide us.

Consumer support:- If you choose to contact our consumer support services we will collect any inquires, complaint or other information that you may submit to our support team.

Promotional information:- In line with the terms stated at the time, we will gather any information you choose to submit in connection with a sweepstakes, contest, or similar campaign, including any pictures, captions, or other content you submit.

Giving us personal information entails certifying that it is true, accurate, complete, and up to date, as well as confirming that you have permission to submit it to us.

How we collect your Personal Information

Personal information you give to us:- We collect your personal information directly from you. For example, when you provide us your personal information when you register or book travel, contact our customer support or participate in a contest or sweepstake.

Personal information we collect passively:- We also collect your personal information passively. For example, we collect information about you over time and across different Web sites when you visit this Platform. We also use tracking tools like cookies and beacons.

Ezairticket does not control your device settings, but we do recommend turning on location services so you can take advantage of the location-based features and functionality offered. Platform features may use your device attributes and settings that will allow us to determine your physical location. Such technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning, or other technologies. We use this information to enhance and personalize your experience and provide you with offers and services that may be of interest to you. For example, we may help you find the closest hotel or send you messages that may be of interest based on your current location.

Personal information we receive from third parties:- We collect your personal information from third parties. In addition, we also integrate third party software that collects information about users for security reasons.

For what purposes we use your Personal Information

Your personal information may be used in the following ways:

Improving our services:- To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, and to protect our property and to prevent damage to them.

Bookings:- We and our travel partners use your personal information to process your bookings and store your itinerary information where applicable.

Marketing activities:- We use your information for marketing purposes. These activities may include:

• If you have consented to receive emails from us or have done business with us, we may use your Ezairticket address to send you marketing emails about our services or those of our partners, as allowed by law. You can easily unsubscribe from these marketing communications at any time by clicking the "Unsubscribe" link included in the newsletter.
• This advertising may be displayed to you on our Platforms as well as third party platforms (including social media sites) and may contain offers or information that we, or our business partners, think you will find interesting. Individualized advertising may be based on information collected through cookies or other tracking technologies. You can read more about how to control tracking tools here. To display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant.
• If you want to participate in promotional activities (such as sweepstakes, competitions or other similar campaigns), relevant information may be utilized to manage these initiatives

To communicate with you, including as follows:

• To send booking confirmations
• To send alerts and notifications you have subscribed to, including to your mobile device;
• To solicit reviews
• To communicate with you if you have contacted Ezairticket consumer support
• To send you information servicing and administrative emails
• To send you information about services, offered by Ezairticket or our business partners, that we believe you would be interested in

Legal purposes:- We may occasionally need to utilize your information to comply with legal requirements, handle and settle legal disputes, conduct regulatory investigations, and uphold service agreements.

Performance of a contract:- In order to carry out the services and deliver the goods that you have requested from us, we might need to utilize your personal information. For instance, if you make a reservation on our Platform, we will need to gather personal data from you in order to finish the reservation.

Legitimate interest:- We may utilize your personal data for legitimate business purposes, such serving you with relevant ads and recommendations, or for compliance with the law.

Consent:- We may rely on your consent to use your data for certain direct marketing purposes. You can withdraw your consent anytime by contacting us or change your settings in your account as described below

To provide customer support, fraud prevention, create reports for analytics and business reporting, facilitate asset transactions and to otherwise comply with legal obligations.

Your Choices

You can manage your communication preferences through your account. You can unsubscribe from marketing emails at any time; however, you cannot unsubscribe from servicing emails and administrative messages, which are part of your account membership, unless you cancel your membership. Marketing emails have an opt-out URL.

How we share your Personal Information

Corporate affiliates and change of control:- Your personal information may also be shared with our corporate affiliates. In the event that Ezairticket or a portion of its operations is sold or otherwise changes hands, the owners will have access to your personal data for the purposes specified above.

Service providers:- Your personal information might be disclosed to vendors who work for us and have signed a written agreement promising to keep it private.

Payment service providers and travel vendors:- The payment service providers and the travel vendors you have booked with, such as online travel agencies, hotels, airlines, car rental companies, and travel insurance providers, may receive your personal information if you book through the Platforms. These third parties will process your personal information as data controllers in accordance with their own privacy policies. In order to help you, our customer support representatives may need to share information about your request with the relevant travel vendor.

Business partners:- In addition to sharing your information as otherwise disclosed to you at the time of collection—for instance, if you submit information to enter a sweepstakes, we may share it with the promotional partners—we may also share anonymous aggregated usage information with partners. Some of our business partners may use your personal information for online behavioral advertising purposes, or to offer you services or products that we believe you may be interested in.

Information shared in public:- If you send us a review about your trip, you grant us permission to post it under the screen name you specified on all of our platforms and to combine it with other reviews.

Authorities:- Your personal information may also be disclosed if necessary for the prevention, detection, or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims. We may disclose your personal information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, administrative or criminal investigations, and other legal requirements.

We may also share anonymous aggregated usage information with others.

How we store and protect your Personal Information

As a result, your personal information may be subject to access requests from governments, courts, or law enforcement in those countries in accordance with the laws of those countries. Subject to the applicable laws in such other countries, we will provide the necessary safeguards to maintain protections of your personal information. Our servers and data centers are located in the United States, and our service providers may be located there as well. By providing us with personal information, you agree that your personal information may be transferred to and stored in these countries. These countries may have different and/or less strict privacy/data protection and data security regulations than those of your home country, e.g. by obtaining from the data recipients contractual commitments based on the EU model clauses.

Ezairticket has implemented a security program designed to prevent unauthorized access to and misuse of the personal information stored in our systems. We use industry-standard firewalls, data encryption, and Secure Socket Layer (SSL) technology to secure your online data. Personal information can only be accessed by individuals who work for Ezairticket or our third-party vendors who help us carry out the purposes outlined in this Privacy Policy.

Retention periods

We will retain your personal information for as long as your account is active

We will also retain your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our contracts.

Cookies and tracking tools

Ezairticket uses cookies and tracking tools. To learn more, including how we respond to “Do not track” signals click here.

Other Websites

If you click through to third party websites or other platforms, Ezairticket privacy policy does not apply.

Children

If you are the parent or legal guardian of a minor who has provided us with personal information, please contact us so that we can delete it. Ezairticket does not knowingly collect personal information from minors. If we become aware that a minor is attempting to submit personal information, we will remove this information from our records.

Changes to the Privacy Policy

This Privacy Policy is subject to change at any time and without notice. If there are any significant changes to the way we use your personal information, we will let you know about them before we implement them; these changes may be communicated to you via email or a prominent notice on our website. If you continue to use our services and Platforms after we post these changes, you agree to these changes.

Your rights with respect to personal information

Before contacting Ezairticket for any request you may have, note that you can manage your account settings in the “My Account” page on Ezairticket. Your rights:

Access:- In compliance with applicable legislation, you have the right to request information about the personal information we hold about you at any time and without having to pay any fees; however, in certain exceptional circumstances, we may require payment of a reasonable fee before providing the information, if allowed by applicable law.

Rectification:- You may request that we rectify any of your personal information that is incomplete or incorrect

Deletion:- You may request that we delete your account

Objection:- You may object, at any time, to your personal information being processed for direct marketing purposes

Restrictions of processing:- For example, if you have objected to the processing and the existence of a legitimate ground is still being investigated, you may ask us to stop processing your personal information.

Data portability:- If appropriate, you can ask us to provide your information to you in a format that is widely used and machine readable; Travelerpod will make this decision alone.

Right to withdraw consent:- You may withdraw your consent at any time, but doing so will not impact the legality of the processing we did using it before to your withdrawal.

We may refuse your request for deletion or rectification of your personal information due to statutory provisions, especially those affecting Ezairticket accounting, processing of claims, and mandatory data retention, which may prohibit deletion or anonymization. We may not be able to grant you access to certain personal information in some circumstances, such as if your personal information is connected to the personal information of others or for legal reasons. In such cases, we will give you an explanation for why you cannot obtain this information.